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Support Specialist (Germany)
Looking for a Support Specialist to assist users and resolve issues.
Remote (Germany) €?? / month
We are seeking a Support Specialist to assist users with their inquiries and technical issues. You will be responsible for responding to support tickets, troubleshooting issues, and escalating complex cases to the development team. Your role is crucial in ensuring a smooth user experience and maintaining customer satisfaction.
What you will be doing?
- Respond to user inquiries and support tickets
- Troubleshoot and resolve technical issues
- Escalate complex cases to the development team
- Ensure customer satisfaction and timely responses
What you should know?
- Experience with customer support tools
- Basic knowledge of web applications and databases
- Good problem-solving skills
- Fluent in English and German
What do we need from you?
- Discord account
- Good communication skills
- Experience with customer support
- Ability to work independently and in a team
- Fluent in English and German
What you will get?
- Remote work
- Flexible working hours
- Work with an international team
- Custom email (yourname@codexplore.pro)